Dear Nokia

By kristof on Mon, 08/09/2010 - 22:38

Dear Nokia,

the times I give advice to companies are quite seldom, so please shut up & listen. The next time you announce an 'important phone software update' on my N97 mobile, make sure that :

  1. I don't have to do the upgrade with my computer, especially if it's a minor update. FOTA will do fine, thank you.
  2. when starting the Nokia software updater on my computer, I don't want to be forced to upgrade this POS 'software' called "Nokia Software Updater"
  3. when upgrading this Nokia Software Updater software, I don't want to have to wait 20 minutes for it to finish - this is a dualcore with 2GB, not one of your Symbian turtles, for cryings sake !
  4. after the upgrade of the upgrade software, I don't want to reboot my computer
  5. after reboot, and starting the upgrade software, I don't want to receive a warning that OVI suite is already running.
  6. No, for crying out loud, I don't want to upgrade OVI suite !!! Can we finally update my mobile firmware, pretty please ???
  7. when finally be able to start the Nokia Software Updater, I do want you to find my USB-connected phone, it's the only USB-connected thingy, goddammit !
  8. I don't want to reconnect my mobile 5 times before your POS software finally recognizes it
  9. I don't want to see your 'important phone software update' to be the most minor upgrade I've ever seen
  10. And most of all, when pressing the 'Upgrade' button, I don't want to receive a final message 'Phone software already on latest level' after this whole irritating procedure !!!

Nokia, please fire your Symbian QA management. It's incompentent !

Now where's my aspirin ?

Anonymous Wed, 08/11/2010 - 09:14

Ever had a reaction from Nokia, Christophe?
(I can imagine Nokia -and others- "scan" for blogs whith their name in...)

kristof Wed, 08/11/2010 - 20:55

This article is only on my site for 2 days, probly a bit too soon to show up in Google queries.
However, there's lots and lots of similar posts on the discussions forum of Nokia itself, (even with great propositions of new phone functionalities) and even one of their technical leads admitted "that the N97 end-user experience probably was a let-down".

Guy Wed, 08/11/2010 - 10:58

I had similar experiences with updating my E75 from the device itself. It took over 5 tries to get the update started.
And previous updates broke more stuff than they fixed.