Dear Nokia,
the times I give advice to companies are quite seldom, so please shut up & listen. The next time you announce an 'important phone software update' on my N97 mobile, make sure that :

1. I don't have to do the upgrade with my computer, especially if it's a minor update. FOTA will do fine, thank you.
2. when starting the Nokia software updater on my computer, I don't want to be forced to upgrade this POS 'software' called "Nokia Software Updater"
3. when upgrading this Nokia Software Updater software, I don't want to have to wait 20 minutes for it to finish - this is a dualcore with 2GB, not one of your Symbian turtles, for cryings sake !
4. after the upgrade of the upgrade software, I don't want to reboot my computer
5. after reboot, and starting the upgrade software, I don't want to receive a warning that OVI suite is already running.
6. No, for crying out loud, I don't want to upgrade OVI suite !!! Can we finally update my mobile firmware, pretty please ???
7. when finally be able to start the Nokia Software Updater, I do want you to find my USB-connected phone, it's the only USB-connected thingy, goddammit !
8. I don't want to reconnect my mobile 5 times before your POS software finally recognizes it
9. I don't want to see your 'important phone software update' to be the most minor upgrade I've ever seen
10. And most of all, when pressing the 'Upgrade' button, I don't want to receive a final message 'Phone software already on latest level' after this whole irritating procedure !!!

Nokia, please fire your Symbian QA management. It's incompentent !
Now where's my aspirin ?